This page details our terms of business and your use of our website.
.Brewstore’s Terms and Conditions of Business
Dispatch and Delivery
We use a next day delivery courier service (mainland UK, some outlying areas are 2 or 3 days, Outside UK depends on the method you choose for delivery). Postal deliveries are second class post and untracked and can take a few day to get to you but are a good option for reducing carriage charge - we do not send live liquid yeast by post.
If all items on your order are in stock, we will ship your goods that same day where possible. (ie it has been received in time to be processed, picked and packed prior to our courier collection at 4pm). We do not dispatch or deliver orders by courier at the weekends. Orders dispatched on a Friday will be delivered the next working day which is Monday. (mainland UK exc Highlands which have a 2/3 working days delivery service not next day).
We cannot be held liable for delays in receiving your goods which are affected by circumstances beyond our control.
Our courier service is designed to give a next working day delivery from dispatch throughout the mainland UK, with the exception of the Scottish Highland and outlying areas.Sometimes delays in transit are inevitable, for cases of bad weather for example. In these cases, we cannot gaurantee the normal delivery times stated on our delivery page.
If you place an order for delivery, we will give the courier all the information you have given on your order - so if you have specified a delivery address and phone number this is past onto the courier who will use these details to contact you with a delivery date, and on that date, they text or email again with a time slot. You are also given the opportunity to change the delivery time or ask for your order to be left at a safe place if you aren't going to be there.
Our couriers will do all they can to get your order to you at the first attempt and within the designated time they say they are coming to you, and you can have your order delivered to a work or neighbours address. Once we have dispatched your order,the courier will send a text or email with your tracking code and also regularly keep you informed as to when your order will be delivered to your specified address. Please liase directly with the courier if you need to make any changes to the delivery time, or want to have the parcel left with a neighbour or forwarded on to a local post office.
Our courier will make at least two attempts to deliver your order. They will also leave a card asking you to contact them if you are not in to receive the parcel. If after all attempts to deliver, the courier has to return your order to us, we will refund the cost of the goods ordered minus £15 administration to cover the cost of carriage to us.
All orders made online or by phone are subject to these same terms and conditions,
We have details of all delivery choices and the associated costs on the Delivery page of our website. Please do not choose a delivery option which is not applicable to the shipping address or the weight of the order.
If you have chosen the wrong delivery method and have therefore made an incorrect payment, we will in the first instance put your order on hold and notify you that you have to contact us to make the correct payment. We will not ship your order until the correct payment has been received, failing which we will cancel and refund the order.
What we collect
We may collect the following information:
- your name
- contact information including your email address, postal address or telephone number
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the section below.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To fulfill the delivery of your order
- To maintain records of your order history and allocate reward points to your account
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.If you have chosen to specify how we contact you we will use only the methods you have requested.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and instore. On our website we use secure encrypted checkout pages to transfer you to payment processing, and none of your payment details are recorded or stored by Brewstore - all payments are transacted by PayPal or SagePay on their secure servers.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- In line with GDPR regulations of May 2018 all new subscribers to our mailing list are asked how they wish to be contacted and to indicate areas of interest so that Brewstore can customise our contact with you - if your request to subscribe to our mailing list pre dates this new sign up form your subscription will have been activated by opting into to our mailing list by ticking the opt in form at our checkout or giving us your email instore, via our newlsetter sign up form on through social media.
- However and whenever you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org and we will remove you from our mailing list. We may continue to use your personal information to process and fulfill your mail orders as necessary.
- We share only relevant information with our carriers who need to make your delivery and we use Mailchimp for organising and sending marketing communications, and PCA Predict whose software operates the address look-up by postcode service on our website. We only divulge relevant information to these parties to enable us to filfill our services to you.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Brewstore Ltd 61 South Clerk Street, Edinburgh, EH8 9PP .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.