Returns & Refunds
Returns and Refunds
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at on the HMSO government website.
Unwanted goods can be returned to us within 7 days from the date of receiving them, the goods must be received by us in a resaleable condition. We will issue a full refund for the value you paid for the goods, in receipt of the goods returned within 30 days.We will not refund the cost of postage for returning those items.
Please return unwanted items to us at The Brewstore Ltd, 61 South Clerk Street, Edinburgh, EH8 9PP
Goods delivered to you which are faulty or have arrived broken will be replaced or refunded, if likewise this is brought to our attention within 7 days from the date you received them. Please send us a photograph of the faulty item (by email: email@example.com) and we will can replace the item or issue a refund.
Please note live liquid yeasts cannot be returned to the shop for a refund as this renders them unsaleable, however if there is any fault with the yeast we will replace or refund them.