Changes at Brewstore - safe ways to shop

Updated 15 Jan 2021 with EUROPEAN AND INTERNATIONAL ORDER ADVICE;

From 5 Jan 2021 due to Covid Tier 4 restrictions (until further notice) you cannot come into the shop to purchase, or collect orders. All orders must be made online for Delivery. We apologise for any inconvenience.

For all orders from EU and INTERNATIONAL countries please note that Customs restrictions and Duty charges may now apply. Please check your local area regulations prior to ordering as once dispatched Brewstore are not liable for any charges or returns.

Due to COVID 19 and high order volumes there are delays in dispatching orders and all carriers are taking longer to deliver right now, we appreciate your patience, the delays are a few days in most cases, if there is a problem with your order we will contact you, otherwise, please check the status of your order by logging into your account if you want to check on its progress. Our team are working hard to get your orders out as fast as possible, please respect that we do not have time to reply to emails and social media that are looking for order progress updates, please allow 3-5 days before contacting us if you haven't heard otherwise.

If you are looking to order grain you can order each grain type to be bagged individually through the grain product pages or if you have a recipe and you want the grains bagged together per recipe use the Recipe Builder which also saves your recipe in your customer account for future use.

You can order online at www.brewstore.co.uk for home delivery via Parcelforce, Royal Mail.

 

Can I get a refill for my S30/L30 C02 cylinder? 

If Covid 19 restrictions mean you cannot return  or purchase an L30 cylinder, we recommend you purchase a  bulb holder with CO2 8 gram disposable bulbs and a either an S30 to Pin Valve conversion pack to use with your S30 valve, or an S30 pin valve or you can buy a Sodastream convertor  to use the new Sodastream cannisters.

 

What is the cost of my delivery? Where can you deliver to just now?

  • Any UK Mainland Mon-Frid Delivery (includes the Scottish Highlands & Skye)  - £6.50 (Free for orders over £65)
  • UK Mainland Saturday Delivery £11.70 (reduced to £5.20 for orders over £65) please see Delivery page as restrictions apply
  • Scottish Islands Postcodes- £16.48 (reduced to £9.94 for orders over £65)
  • BT, TR21-25, PO30-41,IM Postcodes  - £18.41
  • All UK Mainland and UK Islands Royal Mail small packets up to 1kg - £3.99 (please note there are still delays to the Postal service in some areas, do not use this service for time sensitive orders )
  • International Deliveries are up and running - please see our Delivery page for pricing. Note customs charges and restrictions to goods allowed may apply.

*The Brewstore website works out your carriage automatically based on the delivery postcode and the volumetric measure of your order. Costs for the courier quoted are per 30kg, additional carriage may be applied if your order is larger than this, see Delivery page for full details of this and for pricing for International orders

 

When will I receive my order?

All orders are processed on a first in first out basis, we are getting most orders out in a couple of days and you can check the progress by logging into your Brewstore account. Before you enquire about your order please check;

If you have placed an order with Brewstore you will have received an automated confirmation email with an order number in it and you will have a payment receipt from either Paypal or Sagepay.

Once we have dispatched your order we'll email you to say it is ready for dispatch and then Parcelforce will text your mobile or email you the day before your delivery and again on the day of delivery with a timed slot.  If you need to re-arrange your delivery day or time please text them back directly. Unless you have arranged a Safe Place for your parcel to be left with the courier and if you do not answer the door to the delivery Parcelforce will redirect your parcel to your local Post Office for you to collect. There is no email contact from the carrier if you're order was sent by Royal Mail.

Covid-19 delays are still happening due to the courier workloads so we will not ship live yeast at the end of the week incase it gets held up in transit. We'll ship orders containing live yeast early in the week to avoid this happening, and they are packed with ice packs to keep them fresh.

 

When will this item be back in stock?

With all supply chains being under pressure at the moment we have very little info into what will be sent in any of our stock request orders to our suppliers, they often do not know themselves what is coming in and when it will arrive! New stocks are coming in every day though.

We understand that this is frustrating if you are looking for a specific product. To be notified directly when an item comes back into stock at Brewstore you can click on the link which says " sign up to get notified when the product is back in stock" which is on every product page on the website. Alternatively check out the recommended alternatives in the tab "we also recommend" at the bottom of the page as these are chosen to be complimentary or similar to the item you are looking at.

 

Can you send me instructions? 

All the Small Batch Brewery all grain and extract brew kits already have the instructions on the beer brew kit product pages for you to download or print.

Some of our other products have instructions added in the Additional Information / FAQ tabs at the bottom of the product pages. Please also check the Brewstore Brewing Guides and Product instructions sheets and our recipe pages in the Brewstore Blog  - we'll be adding to these as fast as we can!

 

We hope you stay safe and well and thank you for your support.

Brewstore.

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